Learning Outcomes

Course Introduction

Disagreement Is Natural and Necessary

How Values, Experiences, and Biases Shape Viewpoints

Lesson Summary

The clauses of ISO 26000 provide a structured framework for understanding and implementing social responsibility in organizations. This module covers the key clauses, including Scope, Terms and Definitions, Understanding Social Responsibility, Principles of Social Responsibility, recognizing and Engaging Stakeholders.

The Difference Between Debate, Discussion, and Dialogue

Active Listening and Empathy

Real-World Examples of Companies With Poor Communication

Managing Emotions in Conflict

The implementation of ISO 26000 involves integrating social responsibility principles into an organization’s policies, strategies, and daily operations. This module covers key steps such as conducting a social responsibility gap analysis, developing action plans, integrating responsible practices across departments, and measuring progress.

Mastering Conflict Resolution and Communication - Assessment

Learn effective conflict resolution strategies and techniques for better communication in this free online course.

Mastering Conflict Resolution and Communication

This course will provide you with an in-depth understanding and knowledge of how to deal with conflicts and resolve them effectively. We cover practical steps for listening and communicating effectively in professional spaces. By the end of this course, you will have learned to control your emotions, understand your feelings, communicate effectively, and enhance your relationships with others at work as well as in your personal life.

Open edX Conference 2026: Program, Workshops & Registration

The Business of Online Education: A Deep Dive Into Coursera’s Financials

Open edX Conference 2024: Program & Speakers

7 Best Sketch Courses for 2025

Coursera 10-K Highlights: Lower Partner Revenue Share, 1k+ Employees

Duolingo is Shutting Down Its Only Classroom Tool

The Rise of AI Search: ChatGPT Surpasses DuckDuckGo, Threatens Bing

70+ FutureLearn Courses with Free Certificates

2U Lays Off Staff for the Sixth Time Since its $800M edX Acquisition

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

Why Coursera Stock Dropped by 20%

Writing as Enchantment: Inside Alan Moore’s BBC Maestro Course

Duolingo Q1 2026: Toward 100M DAUs with Record Engagement and Slower Paid Growth

11 Best TypeScript Courses for 2025

Coursera Growth Stalls, Leadership Changes as Stock Hits All-Time Low

A Decade of MOOCs: A Review of MOOC Stats and Trends in 2021